Refund policy
Refund & Replacement Policy
We want you to love what you ordered. If something's not right, here's how our replacement process works.
7-Day Replacement Window
You have 7 days from the date of delivery to request a replacement. The day your order is delivered counts as Day 1.
To qualify for a replacement, the item must be:
- Unused and in its original condition
- With all tags and packaging intact
- The outer courier bag should not be cut or torn open, aside from the shipping tape
What We'll Need From You
To process any return or replacement request, please have the following ready:
- An unboxing video showing the parcel being opened
- Proof of purchase (order confirmation or packing slip)
- For non-electronic items: a clear photo showing the full product
- For electronic items: a video demonstrating the product isn't working as expected, after following the instructions provided
Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or incorrect, you're eligible for a free replacement — either the same product or an alternate design/size, your choice. Please record an unboxing video and reach out to us right away so we can resolve it quickly.
How to Request a Replacement
Contact us at care@youthly.in or +91 63637 07897 (WhatsApp Only) with your order details and evidence listed above. Once approved, we'll arrange a reverse pickup within 2-3 business days and ship your replacement as soon as the returned item reaches us.
Items That Can't Be Returned
Some items aren't eligible for return, including personal care products, custom or personalized orders, and any item marked as final sale.
Refund Timeline
If a return is approved and the reverse pickup is completed, your refund will be initiated once the item reaches our warehouse. Refunds typically take 5-7 business days to reflect in your original payment method.
All updates on your request will be communicated via email or SMS.
Contact us:
📧 care@youthly.in
📱 +91 63637 07897 (WhatsApp only)